All communication will be done and documents will be send from Insured person or relatives e-mail to Insurance company/TPA.
We will be there in all mails and closely co-ordinate with You and Insurance Company till final mail of claim settlement/Payment.
Please don't try to change the Subject of e-mail ever and don't break the chain of mails. ( Main reason of delay in settlement )
3-5 weeks is normal timeline for claim settlement, provided all required documents have been provided on time.
Claim Form (to be filled and signed by Insured Person)
NEFT form and Cancelled cheque stating Insured Person's (nominee in case of death claim) Claimant Indian Bank account details
Aadhaar card & PAN card Copies is as per the IRDAI guidelines
Receipts of Invoices and Bills provided in support of Claim amount
Passport and Visa copy with Entry Stamp Overseas and exit Stamp from India
Medical Information Form (ROMIF) (to be filled and signed by Insured) to obtain the medical records.
Sickness Medical Exigencies
Accidental Medical Exigencies
Pre- Existing Illness and Injury Cover
Waiver of Sub-limits
Sporting Activities Cover
Emergency Dental Pain Relief
Hospitalization Daily Allowance*
Compassionate Visit
Compassionate Stay
Return of Minor Children
"1. Attending Physician Statement (to be filled and signed by overseas treating doctor)
2. Medical records/Consultation Papers/Investigation Reports
3. Deductible amount DD/Cheque as per Policy Schedule, to be issued in favor of Insurance Company (in case of complete cashless subject to confirmation of admissibility. In case inability to provide deductible amount from Insured Person same can be deducted from Your cashless bill. Not applicable for reimbursement cases."
Personal Accident Cover
Lifestyle Modification Benefit
Children Education Benefit
Accidental Death & Disability- Common Carrier (AD&D)
Personal Accident Cover In India
Disability Benefit Cover
Hospitalization Daily Allowance
1. Copy of FIR (filed with the local police authorities)
2. Medical records/Consultation Papers/Investigation Reports in case any hospitalization.
3. Death certificate/Post Mortem report in case its conducted (In case of Death)
4. Certificate from Civil surgeon certifying the extent and percentage of disability (For Disability related claims)
5. Local Medical Offer's (Family Physician's) details.
Trip and Event Cancellation
1. Hospitalization discharge summary/consultation papers of Insured Person/ spouse/ child/ parent/ parent in law if applicable.
2. Death Certificate in case of cancellation of trip due to death
3. All bills and payment receipts towards transportation and lodging and event tickets (incurred overseas) if applicable
4. Certificates from overseas billers regarding cancellation charges if applicable.
5. Letter from the airlines stating reason for cancellation (if applicable)
Trip Interruption
1. Hospitalization discharge summary consultation papers of Insured Person if applicable.
2. Both ticket itineraries (Old and new)
3. Medical document and discharge summary stating hospitalization details and need for pre or postponement of Trip.
Ticket Overbooking
Letter from the airlines stating confirmation and reason of Ticket Overbooking.
Loss Of Checked Baggage
1. PIR report (Property Irregularity Report) (to be obtained from the airline authorities)
2. Letter from the airlines accepting the liability for loss
3. Proof of compensation received form airlines
Delay Of Checked Baggage
1. Copies of Boarding Pass/Ticket/Baggage Tags
2. Copies of correspondence with the Airline authorities/others certifying the delay & actual date and time of delivery of baggage.
3. PIR report (Property Irregularity Report) (to be obtained from the airline authorities).
4. Emergency purchase bills/ receipts
Loss Of Personal Belonging
1. Original bills and receipt towards purchase of the item
2. Covering Letter detailing full statement of the facts of the incident
Personal Liability
1. Detailed self-explanatory note stating scenario arises in to third party loss
2. Court order or any judicial order received against the compensation
Loss Of Passport and Driving Licence
1. FIR/ copy of police report obtained within 24 hours of becoming aware of theft.
2. Copy of new passport, copy of previous passport (if available)
3. Written statement narrating the incident of loss i.e. type of loss, causes, circumstances and the place
Car Hire Excess Insurance
1. Copy of car rental agreement
2. A police report/ FIR confirming the incident.
3. Copy of Internationally recognized license
Alternative Transport Expenses
1. Copies of Boarding Pass/Ticket/Baggage Tags
2. Copies of correspondence with the Airline authorities,others certifying the delay cancellation diversion shortening of trip & actual date and time of arrival.
3. Purchase bills/ receipts of alternate transport tickets
Legal Expenses
1. Written statement narrating the incident of loss i.e. type of loss, causes, circumstances and the place
2. documentation and evidence to support Your claim, including photographic evidence
Pre Booked Meal Cover
Letter from the airlines stating confirmation and reason of non-availability of Pre-booked meal.
Weather Guarantee
1. Written statement narrating the incident of loss i.e. type of loss, causes, circumstances and the place
2. Local news, weather report, associated news references in support of the claim
Golfer’s Hole-In-One
Letter from USGA supporting Your claim
Bounced Hotel
Letter from the Hotel Authority stating confirmation and reason of non-availability of Pre-booked Room.
Hijack Cover
1. A police report confirming the incident. It should contain the passport number of the insured and period of hijacking.
2. Letter from the airline clearly stating period of hijack and media coverage details. Newspaper cutting etc.
Emergency Cash Assistance Service
1. FIR/ copy of police report obtained within 24 hours of becoming aware of theft.
2. Written statement narrating the incident of loss i.e. type of loss, causes, circumstances and the place
Trip Delay Delight
1. Letter from the airlines stating reason and duration of delay
2. Aaadhar card & PAN card Copies is as per the IRDAI guidelines read with Passport and Visa copy with Entry Stamp Overseas and exit Stamp from India in case of “Flight Delay for International Travel”
All Risk Trip And Event Cancellation
1. Self explanatory note confirming the reason for cancellation
2. Certificates/Invoices from overseas billers / airlines regarding cancellation charges (if applicable).
3. Letter from the airlines stating reason for cancellation (if applicable)
Extended Pet Stay
1. Receipts for fees paid to Pet house
2. Letter from the airlines stating reason and duration of delay
3. Medical records in case of Insured’s hospitalization
Home Burglary and Robbery Insurance
1. FIR/ copy of police report obtained within 24 hours of becoming aware of burglary,theft,Robbery.
2. Written statement narrating the incident of loss i.e. type of loss, causes, circumstances and the place.
3. Receipt of Purchase of items claimed under this benefit
Standard Fire And Special Perils Cover
1. FIR/ copy of police report obtained within 24 hours of becoming aware of Fire.
2. Written statement narrating the incident of loss i.e. type of loss, causes, circumstances and the place.
3. Receipt of Purchase of items claimed under this benefit
| Bajaj Allianz | Only Insurance company to offer In House Claims and Assistance which ensures timely and efficient claims management. While their Call Centre is in India, they offer Toll Free Assistance numbers across the world. |
[email protected] [email protected] |
Dial our Toll Free Number : 1800-209-5858 Call Bajaj at +91-20-30305858 (chargeable) |
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| TATA AIG | Worldwide Travel Medical Assistance is provided by AIG Travel Assist, who have one of the largest network of hospitals in USA and across the world. They also have 8 alarm centres across the world supporting travellers on medical and non medical needs. |
[email protected] For the Americas Policies: +1-833-440-1575 (Toll free within US and Canada) Email - [email protected] For Excluding Americas Policies: Call: +91 – 022 68227600 Email - [email protected] 1800 22 9966 (only for senior citizen policy holders) For Help - Mumbai - 66939500, Delhi – 66603500, Bangalore – 66272829, Pune – 66014156, Chennai – 66841050, Hyderabad – 66629882, Ahmedabad - 66610201 |
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| CARE | Global Assistance is provided through Falck Assistance, one of the Global leaders in Travel & Claims Assistance. They offer Toll Free numbers for the insured traveller to contact them. | [email protected] | call back fascility - +91 1244498760 1800-102-4488 and 1800-100-5577 For USA/CANADA +18443013135/46 |
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| RELIANCE | Some of the pre existing diseases which are not covered by Reliance travel insurance plan are Cancer / Leukemia / Malignant Tumor, Cardiac ailments, Chronic obstructive pulmonary disease (COPD), HIV /AIDS, Kidney Ailment, Liver Disease, Neurological Disorder / Stroke / Paralysis, Thalasemia, Insulin Dependent Diabetes. The traveller can avail Cashless Claims (for Inpatient Treatment) and also have access to National and International Assistance Numbers when abroad. These services are provided through Reliance’s Travel Assistance Partner, Europ Assistance. |
[email protected] [email protected]. |
National Toll Free No. 48903009 and 1800-209-55-22 Landline No. +91-22-67347843/44 (Charges Applicable) |